Privacy Policy

Maieos respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you use our website, services, or purchase our products.

By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect and process personal data in accordance with the General Data Protection Regulation (GDPR).

A. Personal Data You Provide

When you interact with our online store, we may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, shipping address, and billing address.
  • Account Information: Username, password, and order history if you create an account.
  • Payment Information: Payment details including credit/debit card information, although payments are processed by third-party providers and we do not store this data.
  • Customer Service Information: Information you provide when contacting our support team (e.g., inquiries, complaints).

B. Data Collected Automatically

  • Usage Data: Information about how you use our website, including your IP address, browser type, pages viewed, and browsing behavior.
  • Cookies: Small text files stored on your device that collect information to personalize your experience and improve website performance. See our Cookies Policy for more details.

2. How We Use Your Data

We process your personal data to provide, improve, and secure our services. The legal basis for processing is your consent and our legitimate interest in managing our store. We use your data for the following purposes:

  • Order Fulfillment: Processing and delivering your orders, managing payments, and providing customer support.
  • Account Management: Managing your account and keeping records of your transaction history.
  • Marketing Communications: Sending you newsletters, promotions, or product updates. You can opt out of these communications at any time.
  • Personalization: Customizing your shopping experience, including recommending products based on your preferences and purchase history.
  • Security and Fraud Prevention: Protecting our store, website, and customers from fraud, security breaches, or illegal activity.

3. Sharing Your Data

We do not sell your personal data. However, we may share it with trusted third parties under the following circumstances:

  • Service Providers: We may share your data with companies that provide essential services to us, such as payment processors, shipping companies, and IT providers. These third parties are contractually obligated to protect your information.

  • Legal Compliance: We may disclose your personal data if required by law or if we believe it is necessary to protect the rights, property, or safety of Maieos, our customers, or others.

  • Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of the business transaction.

4. Your Rights Under GDPR

As a resident of the European Union, you have the following rights regarding your personal data:

  • Right to Access: You can request access to the personal data we hold about you.
  • Right to Rectification: You have the right to correct any inaccuracies in your personal data.
  • Right to Erasure: You can request that we delete your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
  • Right to Restriction of Processing: You can request that we limit the processing of your personal data.
  • Right to Data Portability: You can request a copy of your personal data in a structured, machine-readable format.
  • Right to Object: You can object to the processing of your personal data for direct marketing purposes or other reasons based on your particular situation.
  • Right to Withdraw Consent: If we process your data based on your consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at [Insert Contact Information].

5. Data Security

We take appropriate technical and organizational measures to ensure the security of your personal data and protect it from unauthorized access, alteration, or disclosure. However, no data transmission over the Internet can be completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies to improve your experience on our website, including:

  • Essential Cookies: Necessary for basic website functionality (e.g., adding items to your cart).
  • Analytics Cookies: Used to collect aggregate information on site usage and performance.
  • Marketing Cookies: Used to deliver relevant ads based on your browsing activity.

You can manage or disable cookies via your browser settings. Please note that disabling cookies may affect your experience with our website.

7. Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. For example, we may retain transaction data to comply with tax, accounting, or legal obligations.

8. International Transfers

Your personal data may be transferred to, and processed in, countries outside of the European Economic Area (EEA). When such transfers occur, we ensure that they are subject to appropriate safeguards, such as the European Commission’s Standard Contractual Clauses, to protect your data.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of these sites before providing them with your personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and if the changes are significant, we will notify you by email or by placing a prominent notice on our website. Please review this policy periodically for updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Maieos Online Store
Email: info@maieos.com

Additionally, if you believe your personal data rights have been violated, you have the right to file a complaint with the Hellenic Data Protection Authority (HDPA) or another supervisory authority within the European Union.